Support


Soulo Mic

Q: Will the Soulo Mic work with other apps?
A: The Soulo Digital Wireless Mic receiver connects to the device's 30-pin connector, so it will work with any app that accepts audio in from the 30-pin connector. Please check with the app developer to confirm.

The Soulo Mic wired version connects to the device through the 1/8" headphone/audio jack, so it will work with any app that takes audio in from the headphone/audio jack. Again, we recommend you check with the app developer to confirm.
Q: Can I connect more than one mic at a time to Soulo Digital Wireless Mic's receiver?
A: The Soulo Digital Wireless Mic receiver supports being paired with one Soulo Digital Wireless Mic at a time, it is not possible to simultaneously connect an additional microphone.

Singing

Q: Woo-hoo, karaoke time! I'm ready to get singing and get this karaoke party started! What do I do first??
A: That's the spirit! The first step in getting your karaoke party started is to load up on some songs! Tap the 'Music Store' button in the upper right corner to visit the Soulo library. To purchase songs, tap 'Music Store'. Scroll down the list and tap song titles to hear a preview, then tap 'Download' if you would like to purchase the song and add it to your library. You can access your purchased songs by tapping the 'My Library' button at the top of the screen.
Q: I've got my songs loaded up and I'm ready to sing but not record yet. What do I do?
A: Let's get singing! Tap 'My Library' at the top of the screen, then tap the title of the Soulo track you want to sing. You'll see a 'Record Audio' button and (if you are on an iPhone or iPad 2) a 'Record Video' button. 'Record Audio' will play the song so you can sing along, and 'Record Video' will do the same but add video using the iPhone or iPad 2's front-facing camera. Don't worry if you're not feeling quite ready to record just yet, we'll ask you at the end of your performance whether you want to keep the recording. If you'd rather not, it will be deleted and never spoken of again.
Q: What happens when I pause the song I'm singing?
A: When you hit 'Pause', you will be prompted to save what you had recorded so far. When you resume, a new recording is created.
Q: How do I download more songs?
A: To purchase songs, tap 'Music Store'. Scroll down the list and tap song titles to hear a preview, then tap 'Download' if you would like to purchase the song and add it to your library. You can access your purchased songs by tapping the 'My Library' button at the top of the screen.
Q: Can I sing along to tracks in my iTunes library?
A: Yes, you can! In 'My Library' tap 'Browse Your iTunes Library' to sing along to your favorite tracks. Unfortunately, licensing restrictions prevent us from allowing recording.
Q: Can I connect out to my TV set?
A: Yes, you can! Soulo Digital Wireless Mic makes this easy with a Video Out jack built in to the wireless receiver- simply use a video cable (not included) to connect to the appropriate input on your TV (check your TV's manual). If you have a video adapter you already use to connect your device to your TV you can use this as well, make sure you tap 'Options' from the app's Home screen and select 'External Screen' next to 'Video Output' to get your lyrics on your TV. Please note, audio out through HDMI is not currently supported while in recording mode, but the audio will work through an HDMI connection to play back your finished recordings.

Recording

Q: How do I create a recording?
A: The Soulo Karaoke app is always recording. At the end of your performance, you have the option to either save the recording or discard it. When saving, you may add your own name and title to the recording.
Q: How do I delete a recording?
A: From the 'My Recordings' screen, you may either swipe from left to right to activate delete mode, or press the edit button in the top right corner of the screen. Tap the 'X' on the right side of a recording to delete it, or tap the 'Cancel' button if you change your mind.

Sharing

Q: How do I upload my recording to YouTube?
A: To share your audio or video recordings, navigate to the "My Recordings" screen and tap the recording you want to share, then tap the YouTube button. You will be prompted to log in to your YouTube / Google account to proceed with the upload.

Soulo Mic

Q: I have the Soulo Mic with 10-foot cable, I've plugged it into the device’s audio/headphone jack and now the internal speaker is deactivated- how do I hear the songs?
A: Plug one end of a standard 1/8" audio cable (not included) into the mic connector's Audio Out jack, and connect the other end to an external speaker.
Q: I plugged in the receiver for my Soulo Digital Wireless Mic and powered the Mic on, but I'm not getting any sound. what do I do?
A: Once you connect the Soulo Digital Wireless Mic receiver to the device's 30-pin connector and power on your Mic, your device should automatically detect the Mic and start up the Soulo app. If you do not hear yourself in the app, there are a few steps to troubleshoot:
  • Go to 'My Library' and tap any song title, then tap 'Record Audio' (or optionally, 'Record Video' on iPhone or iPad 2) to enter the Recording screen. In the upper right corner, does the Mic indicator have a line through it? If so, your Mic is not connected to the app and you will want to check the following:
    1. Check the batteries. The Soulo Digital Wireless Mic uses two AA batteries (not included), open the battery compartment door and confirm both batteries are firmly installed with the negative (-) and positive (+) ends pointing in the correct directions. Battery life averages approximately 20 hours of mic use; if you have been using your Soulo microphone frequently (or if there is a possibility the power switch was accidentally left in the 'On' position) the batteries may need to be changed.
    2. Make sure the receiver is connected firmly to the device's dock connector.
    3. Check that the power switch is in the 'On' position. (This may sound obvious, but even the best of us can be guilty of forgetting this step at times!)
  • If the Mic indicator does not have a line through it, that indicates the Mic is connected. In this case, when recording make sure to adjust the 'Music' volume slider next to the 'Play' button to hear yourself.
If you've tried all of the previous steps and are still not having results, please contact our support team at support@seven45studios.com or call (877) 221-6597 and we will help you further troubleshoot.

Soulo App

Q: Oh no! I just purchased a song, but through a very unlikely series of events my purchase did not complete!
A: In the unlikely event that you purchase a song from the Music Store but it does not appear to be added to your library, before taking any further action please contact our support team immediately at support@seven45studios.com or call (877) 221-6597, and we will investigate to make sure any Soulo songs you have purchased are correctly added to your library.
Q: How come I'm not seeing any lyrics with my iTunes library songs?
A: Most songs from your iTunes library will not have any lyric information attached to them. You can add lyrics yourself within iTunes, and the app will display them. Apple describes how to add lyrics to your songs here: http://support.apple.com/kb/ht1456
Q: Why do some of my iTunes songs sound funny when I try to lower the volume of the original singer?
A: Unlike Soulo tracks, with iTunes songs turning down the lead vocal depends on how the song was originally mixed. If the voice wasn’t mixed to the center, then it doesn’t work as well.
Q: Why can't I make recordings of me singing with my iTunes library songs?
A: Sorry, we can only allow recording of performances to songs for which we have licensing agreements, all of which are available in the Soulo library. New tracks are continually being added so if you don't find the track you're looking for, make sure to check back later! You can also keep informed on new additions to the Soulo library (and lots of other fun stuff) by liking us on Facebook.
Q: I can't connect Soulo Karaoke to my new YouTube account. I know that I'm connected to the internet, and the YouTube website is loading fine, but the app is telling me that it cannot connect
A: If you've never used YouTube before, you will first need to sign into your new YouTube account at youtube.com and create a channel. Once you are signed in, tap your account name in the top right corner of the screen, and select 'Settings' from the drop-down menu. From the 'Overview' tab, you will see a summary of your account. Where it says 'channel type', tap the link that says 'create a channel'. You're done! If you wish, you may change the settings for your new channel, but that's all you need to do in order to link Soulo to a new YouTube account.
Q: I see that I'm able to share to YouTube, but the Facebook and Twitter buttons are not available. How do I share my recordings on Facebook or Twitter?
A: Before posting to Facebook or Twitter, your recording must first be hosted on YouTube. Navigate to the 'My Recordings' screen and tap the recording you want to share, then tap the YouTube button. After this step has been completed, you can then follow the same steps and will see the Facebook and Twitter buttons available next to the YouTube button. You can then tap either to post your recording to your Facebook and/or Twitter account.
Q: Why can't I share more than 60 seconds of my performance?
A: We know your performances are stellar from start to finish! Unfortunately, under the licensing agreements that allow us to make so many great songs available for Soulo, we are limited to allowing a maximum of 60 seconds from any recording to be posted online. To put it another way, you have 60 seconds to shine: make it work!
Q: Can I choose which 60 seconds of my performance is shared?
A: Yes, you can! With a recording selected, choose the 'edit' option. Then you may adjust the start and ending times of what is shared. Don't worry, this does not delete any parts of your video and you can change your selection later if you wish.
Q: Why can't I make recordings of myself singing with my iTunes library songs?
A: Sorry, we can only allow recording of performances to songs for which we have licensing agreements, all of which are available in the Soulo library. New tracks are continually being added so if you don't find the track you're looking for, make sure to check back later! You can also keep informed on new additions to the Soulo library (along with lots of other fun stuff) by liking us on Facebook.
Q: I shut down my iPad while I was recording a video, and now the video doesn't show up.
A: Restarting the application will fix the problem, but you will not be able to recover the interrupted video.